Thumbnail for social media

Improve Customer Service

Manage Your Expenditure Better

Increase Productivity

Connect More Easily

Save Time And Resources

Optimise Success

Avaya IP Office Essential Edition

The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

One number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

One Number Access

Provide customers and others with just your office phone number and have all calls ring simultaneously on your mobile phone, eliminating missed calls when out of the office or away from your desk.

Dial By Name/Extension

Callers can easily reach the person they want to connect with by simply typing the name or extension on the phone keypad.

Voicemail

A range of choices that enable staff to stay connected regardless of where they are. Retrieve voicemail messages from the keypad on any telephone, through the context-sensitive display on an Avaya phone.

Auto Attendant

Provide customers and others with just your office phone number and have all calls ring simultaneously on your mobile phone, eliminating missed calls when out of the office or away from your desk.

Avaya IP Office Preferred Edition

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration.

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

'Meet Me' Conferencing

The built-in 128-party conferencing capability makes it easy for all users to host their own personal password-protected conference bridge (up to 64-parties per conference) to securely collaborate with customers and colleagues. Its unique call capacity lets you host a multitude of calls simultaneously.

Automated Call Routing

With the ability to create an unlimited number of automated attendants (each with an unlimited number of levels), sophisticated call routing is now a reality for any size business.

Customize attendants to handle calls by time of day, day of week or other variable. Program attendants to recognise callers and deliver personalized messages to them. Pre-record announcements (holiday greetings, promotions) and schedule them for future use.

Scalable Voicemail Service

Handle up to 40 simultaneous calls. Make the entire staff more productive and efficient. Broadcast a single voicemail to all employees, a specific department or just one team. Address messages by extension or name. Have voicemail messages “find” you and alert you to new messages.

Call Recording Solution

Built-in recording of incoming or outgoing calls. Set the frequency of recorded calls (all calls or a percentage of calls).

Record calls on demand with the push of a button. Recordings can be sent directly to voice/email mailboxes as a WAV file attachment for forwarding via email.

Avaya IP Office Advanced Edition

IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact center expertise. For small to medium businesses that want to differentiate themselves through exceptional customer service, Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.

Building on the IP Office Preferred Edition (required pre-requisite), Advanced Edition helps businesses take customer service to a higher level.

View Agent Status

Customer service reps and supervisors can get real-time information on call queues, hold times, agent status and more, to help ensure customers are always being served quickly, efficiently and professionally.

Access Productivity

Customer service supervisors can gather current and historic data and generate reports to gauge the productivity and performance of agents.

The intuitive browser-based interface offers drag-and-drop simplicity, making it easy to configure, generate and deliver customized reports that can be acted upon quickly.

Call Quality Assurance

Customer service supervisors can listen in and monitor an agent’s performance on inbound or outbound calls. Supervisors can provide coaching directly to the agent during a live call without the customer hearing to ensure quality standards are being met and increasing customer satisfaction.

Manage Campaigns

Growing businesses can get real-time insights into how marketing campaigns are performing so resources can be adjusted if necessary to maximize on the investment.

Capture real time as well as historical information such as telephone number and area where responders are calling from (among other data) that can help streamline costs and boost campaign - generated revenue.

Recording Retrival

Call recording can positively impact customer service and revenue and it also enables more meaningful training sessions.

Calls can be easily and securely retrieved from any PC by searching on any number of fields such as date, time and extension number, and archived to a storage device such as DVD.

Automate Inquiries

Free up valuable time for customer service reps by providing customers with easy-to-use caller menus for fast and efficient responses to commonly-asked questions. Callers can respond with touch-tone or voice response (or both). Create customized surveys. Retrieve information the same way voicemail messages are replayed.

Avaya IP Office Server Edition

IP Office Server Edition is the ideal solution for midsize businesses, delivering intelligent Unified Communications, scalable growth and seamless management. Server Edition enables businesses to quickly and easily add users to an existing office or even connect a remote office, all from the central HQ.

A Linux server is the heart of Server Edition, running IP Office software, Voice Messaging and Unified Communications (Avaya one-X® Portal for IP Office). Server Edition delivers true Centralized Management and Licensing for all users, across all locations, in one, intuitive, Graphical User Interface.

Expanded Scale/Capacity

Server Edition means seamless growth, up from 384 users to 1000 per site; and 40 voice messaging ports to 100 all using the same Linux Server.

Centralised Management

Simple administration is the cornerstone of Server Edition. From the one intuitive interface, the System Administrator has one view of all users on a single site or across up to 32 locations.

Using system status can, at a glance, let the Administrator know of any potential issues that could affect system performance such as over utilised trunk lines, voice ports, and bandwidth utilisation.

Centralised Licencing

Server Edition holds all common licenses centrally, making it cost effective to purchase discounted license packs and easy for a System Administrator to assign user solutions to employees anywhere within the network.

Resilience Solution Built-in

Midsize businesses demand reliability, Server Edition delivers. Within a multi-site network where Server Edition is deployed across remote locations, in the unlikely event of a system outage, the IP Phones on that location simply re-register to an alternate location.

Voice messaging is also critical to many businesses; Server Edition backs-up messages and greetings to an alternate Linux server.

Ethernet Access

Use our Ethernet checker, providing instant pricing for speeds up to 1GB with Disaster Recovery failover options, to your offices in less than 60 seconds.

Live Quote
Inbound Numbers

Choose a non-geographic 08 or 03 number from our extensive selection of numbers. Hosted on our Inbound platform changing call plans and access to live reports are standard.

Choose Number
AuditWise

Quality assessment using Excel can be time consuming, unreliable and counterproductive. Use AuditWise to deliver measurable results into your Contact Centre.

Book Now
SIP Trunks

Competitively priced inclusive UK landline and mobile minutes are provided with all our SIP services. Utilising the largest UK SIP networks our platform is inherently resilient.

Read More
Hosted Phones

A seamless cloud based plug and play hosted phone system. Ideal for SoHo to Enterprise, Horizon offers a feature rich low cost alternative to a traditional phone system.

Book Demo
Telecoms Audit

Did you know over 54% of UK businesses are charged for services they no longer require? Take advantage of our no-obligation audit where we’ll highlight obsolete services and reduce costs.

Arrange Meeting