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Receptionist Console

Akixi Overview

Akixi reporting provides comprehensive call analytics and offers a range of products to suit your needs from basic call logging services to complete call centre services. We have over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards. Our wallboards are compatible on BroadSoft platforms.

Our service is available to use anywhere across multiple sites, it is highly scalable and is suitable from 2 to over 10,000 users. It is quick and easy to set up, with no peripheral hardware or software requirements.

Akixi 1000

A business dashboard that helps you manage your telephony resources and usage cost effectively. Akixi 1000 provides comprehensive real time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically in real time.

Akixi 2000

Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. Akixi 2000 is the perfect tool to help deliver outstanding customer service and see results.

Desktop Wallboard

Displays real time call statistics in large individual tiles where each statistic can have a specifically configured alarm. The desktop wallboard shows business related activities that help to motivate your team and can be customised to suit your company’s specific needs.

Akixi Benefits

Push Reporting and Alarms

Customisable push reporting and alarms to ensure business critical metrics are always available

No Server On Site

Enables multi-site monitoring and supports business continuity

Acessible From Any Device

Use the service via a traditional desktop device or monitor on the go through your mobile

Real-Time Statistics

Provides wall boards with real-time call-traffic information and alarms to ensure critical routes into the business are constantly monitored

Activity And Extension Monitoring

Enables multi-site monitoring and supports business continuity

Track After-Hours Calls

Highlight suspicious activity or unauthorised calling

Adandoned Call Recovery

Missed a call? See instantly if it has been returned

Cradle-To-Grave Reporting

Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification

Ethernet Access

Use our Ethernet checker, providing instant pricing for speeds up to 1GB with Disaster Recovery failover options, to your offices in less than 60 seconds.

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Inbound Numbers

Choose a non-geographic 08 or 03 number from our extensive selection of numbers. Hosted on our Inbound platform changing call plans and access to live reports are standard.

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AuditWise

Quality assessment using Excel can be time consuming, unreliable and counterproductive. Use AuditWise to deliver measurable results into your Contact Centre.

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SIP Trunks

Competitively priced inclusive UK landline and mobile minutes are provided with all our SIP services. Utilising the largest UK SIP networks our platform is inherently resilient.

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Hosted Phones

A seamless cloud based plug and play hosted phone system. Ideal for SoHo to Enterprise, Horizon offers a feature rich low cost alternative to a traditional phone system.

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Telecoms Audit

Did you know over 54% of UK businesses are charged for services they no longer require? Take advantage of our no-obligation audit where we’ll highlight obsolete services and reduce costs.

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