Allocate multiple 01,02 numbers
Route inbound missed calls via the cloud
Improve answer rate by 200%+
Comprehensive call stats
Bespoke your numbers to your callers
New number allocated next day
Contact Centre Geographic Numbers
The main challenge a Dialler manager or Contact centre manager faces day-to-day, is ensuring the productivity of their agents is kept to a maximum. This can be challenging, as managing the answer rate of outbound calls depends on a number of different variables.
Working with our customers, we suggest using virtual geographic 01/02 numbers relative to their clients location, to improve the chances of the call being answered.
In excess of 90% of calls are answered when presenting 01/02 numbers in preference to 08 or distant geographic numbers, is what can be expected. When people don’t recognise the caller’s number, or see a non-geographic number, they’re much less likely to answer.
We can allocate blocks of different geographic number ranges into your UKIT Inbound portal which you can then program into your dialler or phone system to present when making the outbound call.
Example of how virtual geographic numbers will assist your business
If your customer lived in Manchester, then you’d present an 0161 number when you make the call to them, this way they are more inclined to answer the call as the number range is recognised.
We can provide 99% of 01/02 geographic numbers within the UK and can have new numbers allocated to your account within 2 working days.
BENEFITS OF USING VIRTUAL GEOGRAPHIC NUMBERS
- ProductivityImproved answer rate and return call rate
- Low RentalLow cost rental per number
- Inbound RoutingFull access to our Inbound platform to route calls
- FlexibleNumbers can be switched and changed easily
- Zero setupNo cost to setup Inbound account
- Any UK rangeFlexible number ranges on our Inbound platform
INBOUND BUSINESS FEATURES
If your 01/02 number is ordered before mid-day, it should be made live the same day. Otherwise it’s the next working day. We take time to ensure your 01/02 number is connected correctly, so would rather take the extra few hours to make sure you have the access you need than rush your 01/02 order through. We also strongly advise that you do not, publish, market or disclose your 01/02 number until it has been confirmed as live.
Most diallers have the facility to map a specific number to be presented against a prospects geographic location. Our clients use diallers including Aspect, Noble and Avaya, and none of these have any issues.
Your ISDN30e or SIP provider will need to have presentation type 3 or 5 enabled. BT Openreach, Virgin Media, Cable & Wireless are all fixed line providers that can support this service. If you find that you cannot present multiple geographic numbers, then it may be worth speaking to one of our sales team about transferring your services to us.
We suggest our customers take a batch of each number range. So rather than a single London 0207 geographic number, we’d provide 5. This way you can mix up which numbers you are presenting.
All callers will be able to call your 01/02 number from the UK and from abroad.
We provide your 01/02 numbers will all the services listed on our features page. This includes network call recording, queuing, auto-attendant, hunt groups, call ratio, fax to e-mail, advanced stats and more.
Yes you can point as many virtual geographic numbers as you like back to a single number. Using our advanced stats tool on our inbound platform, you can then log the number of calls made against each campaign 01/02 number.
All our 01/02 numbers are provided with a 99.995% up-time guarantee for delivery of voice.
We only place our numbers on Tier 1 carrier networks. Resilience is more important than our commercial offering; therefore we’d never consider an inferior carrier network for our customers 01/02 numbers.
We are proud to still be offering a 24x7x365 UK based customer support team, in addition to a desk based account manager. We understand the impact it would have on your business if your 01/02 numbers stopped working. For this reason it is important to us, to ensure that communications are not jeopardised by routing the calls over-seas.
Yes. Our numbers are ranked via a ‘star’ system. A 1* 01/02 number would be a standard grade number i.e. ending 6305, where as a 5* 01/02 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by e-mailing; [email protected] or calling us on; 0844 324 8585