Care about your lines

Communications are the key to every successful business, so maximise up-time guarantee for as little as a few pounds per month

Outbound line rental care level types.  SLAs for your outbound lines.

Openreach care levels

Standard Care - 2 working days

Prompt Care - Next Working day

Total Care - 24 Hour Fix

Critical Care - 6 Hour Fix

Voda ISDN30 Care - 6 Hour Fix

UK IT Customer Care

Understanding what Care Levels suits your business

You should always ensure that the care level on your lines adequately covers your working hours so you don’t lose business. BT Openreach, although owned by British Telecom is required to provide the same level of services to other Openreach partners as well as BT. This ensures the swift resolution of a line fault provided, no matter who the wholesale partner is.

There are 4 care levels, and with UK IT Networks you already get level 2 as standard with any lines you take from us. This simple structure offers a clearer visual of what you are provided with, and with multi-level expedites you can change to a higher level if the service level you are on does not deliver.

The hours covered are shown below.

Care Level

What is included?

Level 4

6 hour repair, Mon - Sun
24 hours, including Bank Holidays

Level 3

Report before 13.00, repair same day
Report after 13.00, repair next day, Mon - Sun*
07.00 - 21.00 Mon - Fri;    08.00 - 18.00 Sat - Sun

Level 2

Repair end of next working day
Mon - Sat, 08.00 - 18.00

Level 1

Repair end of next working day +1 working day
Mon - Fri, 08.00 - 18.00

* Includes Bank Holidays

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