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Supports Multiple Connectivity Types

Quick Deployment

Scalable and Burstable DR Solutions

Out Of The Box CRM

Omni-Channel Management

Industry Leading SLA

UC Cloud Overview

For any business looking for world-class, dependable customer service solutions, the appeal of a cloud-based contact centre platform is obvious. UC Cloud offers reliability without the need to implement or maintain complex infrastructure, extending limited IT resources and smaller budgets.

UC Cloud contact centre allows businesses to leverage the flexibility, cost savings and comprehensive security of cloud architecture for peace of mind, while offering customers a seamless, first-class Omni-channel experience through interactions using automated service, live-assistance or transitioning between both as needed.

We’ve made it easy to deploy and manage a pure cloud contact centre with premium features, at a competitive price. UC Cloud gives you the reliability and simplicity you expect from the cloud with the robust Omni-channel communications capabilities your business needs to deliver a superior customer experience. It’s just that simple.

Customer Experience

UC Cloud uses secure network based hosting, to deliver the reliability and capacity your agents need to manage omni-channel interactions, and the ability to deliver actionable post-call surveys that measure customer satisfaction.

Manage Your Agents

UC Cloud agent console can be deployed to geographically dispersed teams, as well as virtual agents – helping you cover multiple time zones and reduce overhead expenditure

Help Your Help Desk

UC Cloud agent console can be deployed to geographically dispersed teams, as well as virtual agents – helping you cover multiple time zones and reduce overhead expenditure.

Increase Lead Conversion Rates

Outbound contact centre’s benefit from the UC Cloud predictive dialler, CRM integrations for nurturing current accounts and campaign management tools.

Improve First-Contact Resolution

Make your customers happy by building rapport, with the ability to retain customer history through self-service to agent-assisted service and intelligent routing of calls to the right agents to continue building that relationship.

Support A Multi-Tenant Environment

For Business Process Outsourcing (BPO), easily handle deployments and load swings from multiple customers and integrate to legacy systems when needed.

UC Cloud Features

Skills Based Routing

Optimises agent selection and lowers hold times allowing the right agent pool to be responding to the relevant customer enquiry

Campaign Management

Lets you easily run and continuously optimise concurrent outbound initiatives, ensuring maximised productivity

Outbound Predictive Dialler

Increases productivity, efficiency and accuracy for your contact centre agents. OPD can be actively managed to find the right blend of connected calls

Blended Capabilities

Let you deliver the best customer experience possible by using UC Cloud to rapidly respond to inbound inquiries while delivering proactive outbound

Auto Call Distribution

For all contact types including voice, email, chat, SMS and video Call recording supports your documentation or coaching needs, and helps you achieve higher overall call quality

Omni-Channel Support

Allows customers to communicate with you on the channel of their choice; voice, web multi-session chat, SMS or interactive voice response (IVR); resulting in higher customer satisfaction

Built-In Reporting

Measure progress toward first-call resolution, interaction-handling time and more, enabling the business to have a clear view of what/how/why are incurring in real-time

Dynamic Integration

With Salesforce, Microsoft Dynamics CRM, Oracle RightNow, Zendesk and many more. We bring together multiple systems to create a seamless end to end solution

Ethernet Access

Use our Ethernet checker, providing instant pricing for speeds up to 1GB with Disaster Recovery failover options, to your offices in less than 60 seconds.

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Inbound Numbers

Choose a non-geographic 08 or 03 number from our extensive selection of numbers. Hosted on our Inbound platform changing call plans and access to live reports are standard.

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AuditWise

Quality assessment using Excel can be time consuming, unreliable and counterproductive. Use AuditWise to deliver measurable results into your Contact Centre.

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SIP Trunks

Competitively priced inclusive UK landline and mobile minutes are provided with all our SIP services. Utilising the largest UK SIP networks our platform is inherently resilient.

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Hosted Phones

A seamless cloud based plug and play hosted phone system. Ideal for SoHo to Enterprise, Horizon offers a feature rich low cost alternative to a traditional phone system.

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Telecoms Audit

Did you know over 54% of UK businesses are charged for services they no longer require? Take advantage of our no-obligation audit where we’ll highlight obsolete services and reduce costs.

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