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Where Are My Callers Located?

This can assist your business in making the right geographic marketing decisions

What Are My Call Trends?

Prepare for the fluctuations throughout the year by adding a queue over December

When Are Callers Hanging Up?

Monitor dropped calls to manage your customers journey

How Many Calls Are Getting Through?

Reporting on answered/ unanswered /engaged will show you calls being missed

What Are My Busy Hours?

Staff levels can be easily managed throughout the day

How Many Calls Are Unique Callers?

Find out how many new callers are getting through to your business

Inbound Call Statistics

Inbound Call Statistics Graph

Reporting on your business productivity has never been as important as it is today. Using our Inbound numbering platform will give you access to comprehensive call statistics in virtual-real time, no matter where you are.

Advanced Stats

Within the advanced stats reporting you can access the majority of calls stats any business would need to operate. Reports such as; time and date, call duration, inbound number called, callers number, destination number, outcome of call i.e. answered, engaged, time to answer and total talk time are all readily available in almost real time.

If a call queue or announcement was used in your call plan, you can also see the total time the caller has waited before being connected. This includes the duration of any call queue the caller may have waited in.

If a caller abandons the queue whilst holding, this will be reported on as an abandoned call, whereas if your business phones were ringing, this would report as unanswered. Detailed reporting facilities assist you to ensure the user experience is maintained at the highest possible levels.

You have the option to download all results to a CSV file. Searches can be made on inbound call data up to 6 months old.

Scheduled Reports

Sometimes the time spent in accessing a platform, filtering through the information needed, and then downloading the data, can be a drain on resources.

Using our Inbound number platform, you can login in to your portal and set your reports to be e-mailed to the relevant member within your business. Additionally you can access your calls stats via our mobile app. Either way whatever your business requires we can cater a reporting solution that will work for you.

Call Location

Knowing your inbound callers locations can be a massive advantage for your marketing team. If you know where your callers are located you can target that geographic market place, and maximise the ROI.

Using our UK IT Manager platform, you can login in to your portal and very quickly see where your calls have been received from in detail, or simply using our colour coded map.

Ethernet Access

Use our Ethernet checker, providing instant pricing for speeds up to 1GB with Disaster Recovery failover options, to your offices in less than 60 seconds.

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Inbound Numbers

Choose a non-geographic 08 or 03 number from our extensive selection of numbers. Hosted on our Inbound platform changing call plans and access to live reports are standard.

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AuditWise

Quality assessment using Excel can be time consuming, unreliable and counterproductive. Use AuditWise to deliver measurable results into your Contact Centre.

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SIP Trunks

Competitively priced inclusive UK landline and mobile minutes are provided with all our SIP services. Utilising the largest UK SIP networks our platform is inherently resilient.

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Hosted Phones

A seamless cloud based plug and play hosted phone system. Ideal for SoHo to Enterprise, Horizon offers a feature rich low cost alternative to a traditional phone system.

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Telecoms Audit

Did you know over 54% of UK businesses are charged for services they no longer require? Take advantage of our no-obligation audit where we’ll highlight obsolete services and reduce costs.

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