Where Are My Callers Located?This can assist your business in making the right geographic marketing decisions
What Are My Call Trends?Prepare for the fluctuations throughout the year by adding a queue over December
When Are Callers Hanging Up?Monitor dropped calls to manage your customers journey
How Many Calls Are Getting Through?Reporting on answered/ unanswered /engaged will show you calls being missed
What Are My Busy Hours?Staff levels can be easily managed throughout the day
How Many Calls Are Unique Callers?Find out how many new callers are getting through to your business
Inbound Call Statistics
Reporting on your business productivity has never been as important as it is today. Using our Inbound numbering platform will give you access to comprehensive call statistics in virtual-real time, no matter where you are.
Within the advanced stats reporting you can access the majority of calls stats any business would need to operate. Reports such as; time and date, call duration, inbound number called, callers number, destination number, outcome of call i.e. answered, engaged, time to answer and total talk time are all readily available in almost real time.
If a call queue or announcement was used in your call plan, you can also see the total time the caller has waited before being connected. This includes the duration of any call queue the caller may have waited in.
If a caller abandons the queue whilst holding, this will be reported on as an abandoned call, whereas if your business phones were ringing, this would report as unanswered. Detailed reporting facilities assist you to ensure the user experience is maintained at the highest possible levels.
You have the option to download all results to a CSV file. Searches can be made on inbound call data up to 6 months old.
Sometimes the time spent in accessing a platform, filtering through the information needed, and then downloading the data, can be a drain on resources.
Using our Inbound number platform, you can login in to your portal and set your reports to be e-mailed to the relevant member within your business. Additionally you can access your calls stats via our mobile app. Either way whatever your business requires we can cater a reporting solution that will work for you.
Knowing your inbound callers locations can be a massive advantage for your marketing team. If you know where your callers are located you can target that geographic market place, and maximise the ROI.
Using our UK IT Manager platform, you can login in to your portal and very quickly see where your calls have been received from in detail, or simply using our colour coded map.